fabricfirst FAQ

  • What's so great about being a fabricfirst member?

    Where to start? You get sent a CD or digital download of the freshest underground music sent to your door, each and every month, from our fabric and FABRICLIVE series, before it hits the shops. Each time you visit our club, you'll receive priority entry, meaning you'll be busy raving whilst others are still queuing outside. Not only that - you'll get a discount on the door, meaning your membership fee could cover itself in one night at fabric!

    It doesn't end there. You'll be treated to additional offers, including free entry to certain nights, as well as a discount on our entire back catalogue of CDs and those releases that have been digitised. You'll also be able to listen to sets recorded at fabric, which you won't find anywhere else! All that, for just £7 + p&p per month for a physical CD membership, or £5 per month for a digital download membership.

  • When will my membership pack or CD arrive?

    Orders will usually be dispatched on the next working day, after which we are at the mercy of the postal service. Although most items arrive within a few days, some can take longer, especially international destinations as they must clear customs etc. Please allow: UK - 10 days; Europe - 15 days; USA & everywhere else - 28 days.

    Your monthly payment can take a few days to clear, so your monthly CD usually gets sent out between 4th-8th of the month, meaning that most months, UK members will receive their CD before it is available in the shops.

  • Digital subscribers– how does my membership work?

    If you sign up to digital fabricfirst before the 7th of the month you will have to sit tight for a few days till your first hi-res (320 kB/s MP3) fabric/FABRICLIVE album becomes available. Registering for a digital membership on or after the 7th of the month will mean you can download your first album from your member?s account page on the fabric website as soon as your account has been created. We will send your membership card to you the next working day after you sign up to fabricfirst.

  • How do I change my membership from physical to digital?

    If you go to the website and log in we have added a quick and easy way for you to update your account to become a digital member. On the account overview, simply change the dropdown menu under membership type to digital and click the 'save changes' button and you're done!

  • How do I change my membership back from digital to physical?

    To change back from a digital membership please contact the office, either by using the contact form to the right or by giving us a call, and we will be happy to change the account back.

  • Can I use my membership straight away, even if my membership pack hasn't yet arrived?

    Hell yeah! You are family straight away. Simply click the button in the top left of this page and log in to your account, using the email address and password you signed up with. Your account overview page will appear, which has a virtual card number that you can use on the door whilst you are waiting for your fabricfirst card to arrive in the post. Just print the screen or the confirmation email you received when signing up, copy the virtual card number down or save it in your phone - and don't forget to bring photo ID any time you want to use your fabricfirst membership.

  • I can shimmy straight into any night at fabric, yeah?

    You'll always get your priority queuing and discount benefits at any Friday or Saturday night at fabric. For the majority of events, you'll be able to use these on the door straight away.

    Note that fabricfirst membership isn't an automatic guarantee of entry. For example, if you arrive late at a sold-out night and we've already reached capacity, we couldn't let any more people in, even members. We'd then operate a one-in, one-out policy - but being in the fabricfirst priority queue you're still at an advantage.

    During the week, we sometimes host events put on by external promoters. We'll always fight your corner and try and secure these benefits with these promoters, but it's occasionally not possible to do so.

  • I heard my mate can come in with me...

    You heard right! You can bring one guest into the queue with you - they will pay full price on the door and you will pay fabricfirst price.

  • When are payments taken?

    Your initial payment is taken as soon as you sign up. Thereafter, you'll be charged on or around the first of each month.

  • Is there a minimum period of membership?

    Yes - you may not cancel your membership before you have made three payments. This is so that we can focus on giving the best possible service to long-term members, rather than those who wish to use the benefits for just one night.

  • How do I restart my membership?

    Whether you are rejoining after a period of not being a member, or if your account has been suspended due to a payment failure, the way to get your membership back on track is the same.

    Click the button in the top left of this page and log in to your account, using the email address and password you originally signed up with. First, ensure your card billing address and delivery address are up to date, before entering your current card details.

  • Why am I now paying £7 + P&P for my membership when I used to only pay £6 + P&P?

    CD subscribers who miss a payment in any full calendar month, for any reason, will be charged new members? rates of £7 + P&P upon rejoining fabricfirst.

  • I want to update my address/email/name/card details. How?

    Easy! Click the fabricfirst login button in the top left of this page and log in to your account, using the email address and password you originally signed up with. You'll then be able to update all of your details.

  • Help! I've lost my membership card!

    Replacement fabricfirst cards cost £3. We'll need to take your payment details again for this, as we don't hold your details for individual payments for security reasons.

    If you?d like to buy a replacement card you can do so either online at the fabric Store , or call the fabricfirst secretary on +44 (0)20 7549 2273. The line is open Monday to Friday, 11am to 6pm. Alternatively, you can send your payment details in an email (please title your email 'Replacement membership card') to cds@fabriclondon.com. The details we need to take payment are the card type (eg Mastercard, Visa, etc), long card number, expiry date and the 3 digit security code.

    In the meantime, you can use your virtual card number, from your account overview page which appears when you log in to the website. We've said it before and will say it again: bring photo ID when using the temporary card number.

  • I want to subscribe to only receive the fabric, or FABRICLIVE series. Can I?

    It is now possible to purchase a fabric- or FABRICLIVE-only membership. Select Join and choose your membership (Account Type), it?s as easy as that!

  • Can I buy a fabricfirst membership for my friend?

    Yes, you can. First of all, make sure you are not logged into your account. Then click 'Join' under the fabricfirst link on the website. You'll need to enter their details - name, email, telephone number and choose a password for them (they can change this when next they log into their account). At the billing address section fill out your address ? the one registered to your bank card. If your friend lives at a different address to you tick the box and enter their delivery address. As long as you?ve entered your friend?s email address the confirmation email will be sent to your friend. Note that you cannot sign your friend up to fabricfirst with the same email address as you.

  • When I try and join/re-join the site doesn't seem to work...

    Most of the time this is because the billing address on your account doesn't match the address where your card is registered with your bank ? you?ll be receiving ?AVS errors?. Go back and check your billing address and postcode is correctly entered, then try again. If that still doesn't work, then get in touch!

  • Where can I find the full terms and conditions of fabricfirst membership?

    Step this way... T&C's

  • I want to cancel my fabricfirst membership.

    Go ahead, break our hearts... OK, OK, we won't take it personally. Drop us an email titled 'cancel' to cds@fabriclondon.com, or call the fabricfirst secretary on +44 (0)20 7549 2273 (Monday to Friday, 11am-6pm). We'll aim to cancel your membership straight away (provided you have been a member for more than 3 consecutive months), but please be aware it can take up to 14 days, during which time another monthly payment may be taken.

  • I still need help! Who do I talk to?

    Get in touch by email (please specify your query in the subject field) to cds@fabriclondon.com, or call the fabricfirst secretary on +44 (0)20 7549 2273. The line is open Monday to Friday, 11am to 6pm.

Contacting us.

We get a lot of emails, so please do check to see if your question is answered in the FAQs on this page before sending us a message.

Contact: +44 (0) 20 7549 2273
(10am to 6pm - Mon to Fri)