fabricfirst FAQs

Where to start? You get sent your CD or vinyl bundle with the freshest underground music straight to your door, every quarter, all before it hits the shops. Each time you visit our club, you'll receive priority entry, meaning you'll be busy raving whilst others are still queuing outside. Not only that - you'll get a hefty discount on the door entry, meaning your membership fee could cover itself in one night at fabric!
It doesn't end there. You'll be treated to additional offers like discount on our entire back catalogue, plus money off in the Houndstooth store. You'll also be able to listen to sets recorded at fabric, which you won't find anywhere else!
You are family straight away! Simply click the button in the top right of this page and log in to your account, using the email address and password you signed up with. Go to Account to view your virtual card number. Use this while you wait for your fabricfirst card to arrive in the post. Have the number on your phone, print the screen or bring the confirmation email you received when signing up and don't forget to bring photo ID any time you want to use your fabricfirst membership.
An automated confirmation email should come through to your inbox right after you've joined fabricfirst. The email can get directed to your spam or junk mail folders so check there first before panicking. Remember the virtual card number that you use for priority entry at the club can always be found on your dashboard. Log into your newly created account on the fabric website to view the all-important number.
Orders will usually be dispatched on the next working day, after which we are at the mercy of the postal service. Although most items arrive within a few days, some can take longer, especially international destinations as they must clear customs etc. Please allow: UK - 10 days; Europe - 15 days; USA & everywhere else - 28 days.
We process payment four times a year - and will release music in the same months : February - May - August - November. Your club door and store benefits cover the whole year as long as you have an active account. The quarterly payment is processed on the 1st of the month from our side - you'll see it leave your account a few days later.
We'll ship CDs and vinyl as soon in the month as we can - aiming to beat release date in the UK at least. You'll be able to stream it from your dashboard and download your digital bundle from at least a week before the release date too.
You'll always get your priority queuing and discount benefits at any Friday, Saturday or Sunday night. But do note that fabricfirst membership isn't an automatic guarantee of entry. For example, if you arrive late at a sold-out night and we've already reached capacity, we couldn't let any more people in, even members. We'd then operate a one-in, one-out policy - but having fabricfirst priority entry gives you the advantage.
During the week, we sometimes host events put on by external promoters. We'll always fight your corner and try and secure fabricfirst benefits with the organisers but occasionally it might not be possible to do so.
You heard right! You can bring one guest in with you - they will pay full price on the door and you'll pay fabricfirst price.
Your initial payment is taken as soon as you sign up. Thereafter, you'll be charged on or around the first of each month (or every other month in the case of fabric- and FABRICLIVE-only memberships).
To give you a feel of what it's like to be part of the fabricfirst family we'd like you to stay with us for at least four releases.
We've always had a relationship between the artists who play in the club and those who we ask to compile a record for us. While this will still be the case, our new fabric presents series has opened up the chance to take in a range of electronic acts and sounds.
To change your membership type go to your account on the fabricfirst dashboard select membership type to choose the bundle you want. Or drop us a line and we'll change it for you - music@fabriclondon.com.
Whether you are rejoining after a period of absence or if your account has been suspended due to a payment failure, the way to get your membership back on track is the same.
Log in to your account through the website or app using the email address and password you originally signed up with. Reset your password if necessary. Check your account details are up to date, before entering your current bank card details. Saving these details triggers a payment and activates your fabricfirst.
These are our super-low charges for packing and posting your quarterly physical bundle to you:


CD

UK destinations - £1
Europe - £1.50
Rest of World - £2


Vinyl bundles

UK destinations - £4
Europe - £5
Rest of World - £7
Easy! Login to your fabricfirst account at the top right of this webpage using the email address and password you originally signed up with. Click on ?Account' and you'll then be able to update all of your details.
Yes, you can. First of all, make sure you are not logged into your account. You will also need another email address for their account. Hit ?signup' under fabricfirst and complete the web form. Choose a password for them - they can change this when they log into their account. Their address will go in the shipping section and your address in the billing section.
Go ahead, break our hearts... we won't take it personally. Drop us an email titled 'cancel' to music@fabriclondon.com, or call us on +44 (0)20 7549 2273 (Monday to Friday, 11am-6pm). We'll aim to cancel your membership straight away (provided you have been a member for a minimum of 4 payments (a full year). But please be aware it can take up to 14 days, during which time another payment may be taken.
Get in touch by email (please specify your query in the subject field) to music@fabriclondon.com, or call +44 (0)20 7549 2273. The line is open Monday to Friday, 11am to 6pm.

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