General FAQs
To ensure a safe and enjoyable environment for everyone, flags are not permitted on the dance floor.
Our aim is to provide an inclusive and comfortable atmosphere for everyone.
If a staff member kindly asks you to put away your flag, we request that you respect their request. This helps maintain a positive atmosphere and ensures that everyone can enjoy their time.
We kindly request that you respect this policy and not bring flags into the venue.
Entry anytime and student entry anytime: these are valid all night until the doors are closed. We close our doors 90 minutes before the end of any event. If you arrive later in the night entry will be subject to capacity
Entry before midnight / Entry after Xam: these give a discount for arriving before or after the stated time. If you arrive outside the time stated on the ticket you will be asked to pay the price difference for top tier entry anytime tickets. these are valid all night until the doors are closed. We close our doors 90 minutes before the end of any event. If you arrive later in the night entry will be subject to capacity
We operate a casual dress code so jeans, trainers and caps are allowed. If you'd like to check if a particular item of clothing is permitted, please call the office between 10am-7pm. And yes, you can wear shorts in the club. We do not allow fancy dress, business suits, team colours, flags or any day glow wear.
To enter the venue you must be 19 or over. It's absolutely crucial you bring your ID with you. No ID = no entry.
We only accept a valid passport, foreign national ID cards, driving licence or home office approved PASS hologram as identification and/or proof of age. Your ID will be scanned onto our ID scanning system as a condition of entry.
We have a zero tolerance policy to any form of harassment to all our customers and are part of Hollaback's Good Night Out campaign. If someone is making you feel uncomfortable then please notify a member of staff, they are all trained to help you. You can also read our harassment policy here.
for more info.
Advance tickets are valid all night, with priority entry until 1am. If you join the queue after 1am, you will be asked to queue with non-ticket holders. Entry before midnight tickets give a price discount for arriving before midnight. If you arrive after midnight you will be asked to pay the price difference for top tier advance tickets. If you arrive after 1am you will be asked to queue with non-ticket holders.
Please note: in an effort to prevent touting, ticket barcodes are sent out to customers via the RA Guide App and members login area 48 hours ahead of the event.
For sold out events, RA also runs a resale service – more info is available